Have you passed 12th standard? Do you want to build a decent career in hospitality sector? If yes, this post will be of help to you. Here, we will deal with a short-term training program that is related to front office operations. Here, we will have an in-depth analysis of Front Office Associate training course.
This training program is also known as Receptionist training course. It is a certification program. Technically, it is a vocational training course.
12th pass candidates are eligible to pursue this course. Eligibility criteria may vary from one institute to another though!
12th passed students looking for a short-term training program will benefit from this training course. It is a skill enhancing training course. After completing this course, you will be able to find a job in relevant sectors (hospitality, travel and tourism etc).
In this post, you will find all the important details that you need to know about Front Office Associate training course. Duration, eligibility, fees, training centers, syllabus, career prospects – I’ve covered all these details in this post.
What is Front Office Associate/Receptionist training all about? What is it like to become a front office associate/receptionist? Will I get a decent job after completing this course? You will find answers to these questions in these questions in the next section. Let us start –
Front Office Associate: Basic Details
This training program falls under the trade of hospitality, travel and tourism. The main aim of this training program is to develop customer service skills in students.
A front office associate or receptionist takes care of front office operations at hospitality firms and establishments. Take a hotel as an example. As soon as you enter the hotel, you will see the reception area.
This section of the hotel is handled by trained receptionists/front office associates. They perform tasks such as –
- Welcome guests
- Understand the needs of guests
- Describe rooms’ facilities and tariff to guests
- Complete registration process
- Collect guest details and documents
- Verify guest documents
- Make reservations
- Deal with walk-in guests
- Deal with enquiries
- Answer guest queries
- Make sure that guest requests are attended to
- Deliver customer service
- Ensure customer satisfaction
- Preparing invoice and receipts
- Collecting payment
- Obtain customer feedback
- And more…
In order to perform the above mentioned tasks, one must be well trained in different areas of hospitality management. Front Office Associate training course will train you in the above mentioned areas. This course will help you develop relevant hospitality skills.
In order to thrive in this sector, one must possess qualities such as –
- Good communication skills
- Positive personality
- Customer service skills
- Ability to handle different types of guests
- Management skills
After completing this training program, you will be able to perform tasks such as –
- Greet guests
- Operate computer and relevant software
- Revealing amenities, layout, types of rooms and tariff plans to guests
- Take care of advanced booking
- Taking care of walk-in guests
- Keeping tab of vacant rooms and inventory
- Completing registration process
- Take care of guests’ requirements
- Deal with room enquiries
- Customer service
- Collecting payment
- And more…
This training program is available in different formats across India. For example, many institutes are known to offer this training program as an informal training course. On the other hand, State Government across India are offering this training program as part of skill development schemes and missions.
Let us take a closer look at the course details. In the next section, you will find details such as – duration, eligibility, fees, training centers, career prospects and more.
Type of course
It is a certification program.
Since it is an informal certification program, eligibility criteria may vary from one institute to another. Generally, it is – 10th pass. Eligibility criteria depends upon factors such as – type of college and difficulty level of the course.
Training period may vary from one institute to another. It could be anywhere between 3-6 months.
Fees may vary from one institute to another. It depends upon factors such as – type of training program, course content, difficulty level, type of institute etc. Fees could be anywhere between 2 – 5K INR.
Here are some of the important subjects present in the curriculum –
- Checking room availability
- Allotting rooms
- Upgrade/downgrade rooms
- Customer satisfaction
- Customer service
- Different modes of payment
- Communication skills
- Quality assurance
- Work safety
- Personal hygiene and grooming
After completing this course, you will be able to find work at hospitality establishments such as – hotels, resorts, clubs, holiday homes etc. You will also be able to find work in travel and tourism sector. Receptionists are also hired by offices, MNCs and other establishments to take care of front office operations.