Diploma in ITES & Management: Details, Scope & Jobs

In this post, we will have an in-depth analysis of Diploma in ITES and Management course. ITES stands for Information Technology Enabled Service. It is a job oriented Diploma course related to BPO, KPO and IT sectors.

Diploma in ITES and Management

Here, I’ve listed down everything you need to know about Diploma in ITES and Management course. Here, you will find important details about the course such as – duration, eligibility criteria, colleges, fees, syllabus, scope and career prospects. Also check – Architecture courses & commerce courses.


Here is an overview of the course –

  • Name of the course: Diploma in ITES and Management
  • Type of course: Diploma
  • Field: ITES
  • Eligibility: Minimum qualification required is – 10th pass
  • Duration: 3 years


It is an ideal Diploma course for 10th pass students. Students who possess higher qualification (like 12th pass) are also eligible to pursue this course.


This course is related to domains such as – IT, BPO and KPO. These sectors are known to generate ample amount of job opportunities in India. Thus, if you are looking for a job oriented Diploma course after 10th, this will be an ideal program for you.


What it ITES all about? What it the scope and potential associated with this domain? What it is like to become an ITES professional? You will find answers to these questions in the next section. You may also check – Diploma in Information Technology.


ITES: An Introduction, its scope and details

ITES stands for Information Technology Enabled Services. As the name suggests, it is a part of Information Technology.


ITES helps businesses improve their productivity and functions through IT and automation. ITES is also known as web-enabled services or remote services.


ITES is a broad field. Some of its noticeable aspects are –

  • BPO (Business Process Outsourcing)
  • KPO (Knowledge Process Outsourcing)
  • LPO (Legal Process Outsourcing)


ITES is closly tied to the Business Outsourcing sector. Nowadays, most of the businesses are reliant on IT systems. They are enabled and backed up by Information Technology.


So when the business process is outsourced, ITES plays a huge role in support (in forms such as call centers, tele-service, remote service etc). This process is known as ITES-BPO.


Like BPO, KPO is also a part of business outsourcing. Like BPO, this process is also reliant on ITES.


In Developed countries, there is a shortage of professionals who possess certain skills and expertise in ITES. This is the main reason why they outsource business and knowldge processes to developing countries.


In developing countries (especially Southeast Asia), abundant amount of skilled professionals is available. Moreover, there exists an abundant amount of raw talent that can be trained and polished.


This army of skilled professionals can be hired at a fraction of the cost they’d have incurred back home! Thus, for businesses in the West, business and knowledge process outsourcing is a profitable deal.


Due to this reason, BPO and KPO sectors have generated ample amount of job opportunities in Southeast Asian countries. India is a shining example of this fact.


In order to thrive in this field, one must be trained in relevant areas such as – Information Technology, Management and Communication Skills. Diploma in ITES and Management course trains students in the above mentioned areas.


This course trains students and turn them into skilled BPO and KPO workers. Come, let us take a closer look at the course details. Here it is –


Diploma in ITES & Management Course Details


Type of course

It is a Diploma program.



The Diploma course is 3 years long. Each academic year is divided into two semesters. Each semester is six months long. Thus, the entire program consists of six such semesters.


Eligibility Criteria

Minimum educational qualification required is – passed 10th standard with Mathematics, Science and English subjects from a recognized board.



This course is being offered by many Polytechnic Colleges across India. There are two types of polytechnics that offer this course in India. They are –

  • Government Polytechnic Colleges
  • Self Financed Polytechnic Colleges


Here are some of the popular polytechnics offering this course in India –

  • Aditya Institute of Technology, New Delhi
  • Rajokari Institute of Technology, New Delhi
  • Integrated Institute of Technology, Delhi
  • Ambedkar Institute of Technology, Delhi



Here are some of the important/core subjects present in the curriculum –

  • Computer Application
  • Computer Application
  • Fundamentals of IT
  • Office Management
  • DBMS
  • Computer Networking
  • IT Laws
  • Internet Technology


Admission Process

Most of the institutes rely on merit based admission process. Such institutes are known to accept deserving candidates on the basis of their performance in relevant entrance test or interview. Some institutes carry out direct admission process too!


ITES & Management scope & jobs

Here are some of the prime recruiters –

  • IT firms
  • Call Centers
  • MNCs
Arun Kallarackal
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